Company Ethos

Since the early 90’s Phillip Hathway has been actively involved in the local property market. Hathways Estate Agents office is well situated within the commercial hub of Pontnewydd Village alongside other Estate Agents, Accountants, Solicitors and Insurance brokers. We own our business premises and we are independent and not part of a franchise so our fees and charges are not governed or influenced by expensive overheads and/or franchise fees.

We ensure our service is personal and professional at all times. We genuinely care about our clients and we are not simply driven by targets. We understand that property is a “people business” and we ensure we have the best people working for our clients.

We are not part of a large network and purposely avoid all of the bureaucracy which is attached to these kinds of organisations. Our commitment to our clients is to always be actively working towards their objectives, not the objectives of a remote head office.

We fully understand that different clients have different requirements, so by getting to know our clients we tailor the service to suit their individual needs whatever the property transaction on which they are embarking.

We understand to be successful you often have to work harder, longer and smarter than others and this is our ethos. Our business is owned and run by local people who have a first class knowledge of the areas in which we operate.

We are proactive and make things happen we are always looking for our next deal to help our customers meet their objectives. We aim to be progressive and enthusiastic; we embrace technology and always put our clients’ needs first.

Our office provides a bright inviting environment, which is pleasant for clients and staff. In addition to the ground floor sales office/reception we have a first floor suite of three further offices which provide all of the required privacy for our clients to discuss any of their property requirements.

Our aim is simple - we want to be the best property people in our area. We don’t want to be the biggest as we want to have control over the service we can offer. We have made a commitment to concentrate on our key areas of business – Selling Property, Renting Property and arranging Mortgages & Insurance.

We want to be people’s first choice for any kind of property transaction.